Frequently Asked Questions

If you are unsure which treatment type is right for you, book an appointment with any of our skilled osteopaths who will guide you appropriately. Alternatively you can call for further advice.

You do not need a referral from you GP to see any of our Stillpoint team. You can book directly with us via the website or by calling us during opening hours.

Yes.

Our osteopaths are all ACC registered. If your claim is accepted by ACC you will be entitled to a reduced treatment rate.
Our acupuncturists are also ACC registered. If your claim is accepted by ACC you will be entitled to a reduced treatment rate.

All our osteopaths are ACC registered and can lodge a new claim on your behalf.

Acupuncturists are unable to lodge new claims with ACC, however they are able to claim ACC on existing claims.

At Stillpoint Osteopaths you may be required to remove some outer layers of clothing, such as a jacket or your shoes. However, you remain fully clothed during the treatment session.

At times there may be a requirement to look at your skin or spine directly so clothing may be lifted or moved, with your consent, to properly assess the area of concern/injury site.

Our acupuncturists may require, with consent, for you to remove clothing so they can fully access areas that require needling. Only the minimum required will be requested and they will fully drape you with towels for warmth and modesty.

You remain fully clothed for your PEMF sessions, but you may have to remove your jacket and shoes.

You are welcome to come in whatever you are wearing on the day. There is no required attire.

You stay fully clothed for your osteopathic consultations and your PEMF consultations.

Your functional movement coach may require you to remove some outer layers.

Yes, it is important that your osteopath gets an opportunity to read any medical reports, specialist’s letters, radiology reports MRI and CT reports. This helps us to fully understand the help you have already received and the current opinions of your medical team.

Your medical reports will be attached securely to your file.

The clinic is wheelchair accessible. Enter through our main entrance at the back of the clinic. If you notify our staff in advance, they will place some cones out to ensure a carpark is available for your usage if needed.

Our bathroom is wheelchair accessible.
All our treatment tables can be fully lowered for those with mobility issues.

Treatments can be applied in a seated position if remaining in your wheelchair is optimal for you.

Your osteopath will discuss a treatment plan with you and provide an estimate of how many treatments you will require during your first consultation.

The first visit to an osteopath will be along the same lines as an initial visit to a GP. A complete medical history is taken, and questions will be asked about lifestyle, diet and emotional status. The osteopath will want to hear about symptoms, as well as details of any past accidents or injuries, even if they may seem unrelated to your current concerns.

You may be asked to remove some outer clothing and to perform some simple movements. This is so the osteopath can observe how you’re using your body, identify any obvious mobility impairment and assist in formulating a diagnosis.

Your osteopath will discuss their findings and come to an agreement with you regarding a management plan. Your initial consultation may include treatment if agreed and consented to.

All of our osteopaths have received their qualification in New Zealand or Australia. An osteopath is someone who has completed a five-year full-time osteopathic program or its equivalent. Once qualified and registered the osteopath is a competent, skilled primary health care practitioner with a thorough knowledge of anatomy, physiology, biomechanics, and medical sciences.

To be able to practice as an osteopath in New Zealand you need to be registered with the Osteopathic Council of New Zealand. All our osteopaths are registered with the Osteopathic Council of New Zealand and with ACC.

Cranial osteopathy is a respected treatment approach utilized by trained osteopaths. Via a gentle, hands-on treatment approach they support the body’s natural capacity for healing. Cranial Osteopathy is rooted in the understanding that the body has subtle expressions of motion including the bones of the cranium, the spine, sacrum and the organs and tissues they encase. Cranial osteopathy works to release tensions and restore balance across the entire body.

Practitioners employ a delicate, precise touch to assess and gently adjust these movements, facilitating deep healing and promoting optimal health. This trusted therapy is effective in addressing a wide range of conditions, from chronic pain to stress, and is safe for individuals of all ages—from infants to the elderly. Cranial osteopathy offers a holistic and highly effective pathway to restoring function and improving well-being.