A late cancellation fee of $50 will apply when you change or cancel an appointment without providing 24-hour business day notice prior to the appointment. Cancellations made on the day of appointment, or patients who do not turn up on the day of appointment, a fee equal to the scheduled service fee will apply.

If you need to cancel or change your appointment, please email, or call the office during business hours, or reply N to the reminder text at least 24-hour business days’ notice prior to the appointment time.   For example, if your appointment is 3:00 pm Tuesday, notify us prior to 3:00 pm the Monday prior to your appointment.

For Stillpoint Osteopaths, a business day means a day that is not a Saturday, a Sunday or a public holiday in Auckland.