Cancellation Policy
A late cancellation fee of $50 will apply when you change or cancel an appointment without providing 24-hour business day notice prior to the appointment. Cancellations made on the day of appointment, or patients who do not turn up on the day of appointment, a fee equal to the scheduled service fee will apply.
If you need to cancel or change your appointment, please email, or call the office during business hours, or reply N to the reminder text at least 24-hour business days’ notice prior to the appointment time. For example, if your appointment is 3:00 pm Tuesday, notify us prior to 3:00 pm the Monday prior to your appointment.
For Stillpoint Osteopaths, a business day means a day that is not a Saturday, a Sunday or a public holiday in Auckland.
For ACC Claims
Our osteopaths and acupuncturist are ACC registered. If you have an injury that is the result of an accident then you are entitled to subsidized osteopathic and acupuncturist treatment. Please discuss whether your particular injury is eligible for ACC subsidy with your practitioner. No GP referral is required to register a claim.
Please note that ACC claims for the Functional Movement Coach and Pulsed Electromagnetic Field Therapy are not applicable.